How to Log In to Your CEX.IO Account

Accessing your CEX.IO account is simple and secure when you follow the correct steps. This official-style Help Centre guide walks you through the process of logging in, using two-factor authentication (2FA), recovering your account, and solving common login issues.

Step 1: Go to the Official CEX.IO Website

To begin, open your browser and visit the official trading platform. Always ensure the website address starts with https:// to avoid phishing scams. Click the Sign In button located at the top right corner of the homepage.

Step 2: Enter Your Registered Email Address

On the login page, enter the email address you used to create your CEX.IO account. Make sure there are no typos, especially if you copy and paste your email.

Step 3: Type in Your Password

Enter your personal password in the password field. For security reasons, avoid using the same password as other websites. If you’re having trouble remembering your password, use the Forgot Password? option.

Step 4: Verify Your Identity With 2FA (If Enabled)

If you have Two-Factor Authentication (2FA) enabled—which CEX.IO strongly recommends—you’ll need to confirm your identity using one of the following:

• Your Google Authenticator or Authy app
• An SMS code (if you use SMS 2FA)
• A backup code (if your authenticator app is unavailable)

Enter the 6-digit verification code to complete your login.

Step 5: Access Your Dashboard

Once you pass the security check, you will be redirected to your personal CEX.IO dashboard. From here, you can trade crypto, manage your wallet, check transactions, make deposits, and more.

Forgot Your Password?

If you cannot log in because you forgot your password, follow these steps:

• Click Forgot Password? on the login page
• Enter your registered email address
• Open the password-reset link sent to your email
• Create a new strong password

After resetting your password, repeat the login steps.

2FA Isn’t Working?

If your verification code isn't accepted, try the following solutions:

• Check if your phone’s time is synced correctly
• Restart your authenticator app
• Use a backup code
• Try SMS verification (if enabled)

If none of these work, you may need to contact CEX.IO Support to restore your 2FA access.

Didn’t Receive a Login Email?

If you are waiting for a verification or password reset email, try these steps:

• Check your spam/junk folder
• Add CEX.IO to your contact list
• Try resending the email
• Ensure your inbox isn’t full

Your Account Is Temporarily Locked?

CEX.IO may temporarily lock your account after multiple incorrect login attempts for security reasons. Wait a few minutes and try again, or contact support if you believe your account is compromised.

Security Tips for Safe Login

To ensure your account stays secure, always follow these best practices:

• Enable 2FA (Google Authenticator recommended)
• Never share your login details with anyone
• Use a strong, unique password
• Only log in through the official CEX.IO website or app
• Avoid public Wi-Fi networks when logging in

Conclusion

Logging in to your CEX.IO account is fast, secure, and straightforward when you follow the official process. With strong authentication options, password recovery tools, and advanced security systems, CEX.IO ensures that your funds and personal information remain protected.

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